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AU Small Finance Bank

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Frequently Asked Questions (FAQS)

  • Address for AU Small Finance Bank branch is GMHR Building, Phase 3, BCS Sector 5 Shimla-171009
  • Business hours for AU Small Finance Bank's Sector 5, Shimla Branch is Monday (09:30 AM-05:00 PM),Tuesday (09:30 AM-05:00 PM),Wednesday (09:30 AM-05:00 PM),Thursday (09:30 AM-05:00 PM),Friday (09:30 AM-05:00 PM),Saturday (09:30 AM-05:00 PM)
  • The available payment options are Cash, Credit Card, Debit Card, Online Payment
  • Parking options available are Free parking on site
  • You can reach out to AU Small Finance Bank Sector 5, Shimla branch at 180012001200
  • We are one of the best bank for savings account as we offer high interest rates and monthly interest credit that is much higher than the interest offered by many other banks. You can now instantly open an Savings Account online with video KYC facility via Video Banking.
  • We at AU Small Finance Bank cater to the different needs of our customers. So, whether you are a woman, a senior citizen or a parent who wants to open a Savings Account for your children, we have exclusive account plans for everyone. We offer savings account with higher interest rates.
  • The average monthly balance required to open an AU Savings Account is INR 5,000/2,000 for urban/core branches.
  • You can enjoy upto 48 days of Interest free credit period on your AU Credit Card.
  • You will receive SMS intimation on your approved Card Application and subsequently for Card dispatch and Card delivery. Card is delivered within 7 working days. For any assistance, call us on 1800 1200 1500.
  • Please visit our Credit Cards section to view features & benefits applicable on AU Credit Cards. Click here to have a look at Credit Card features.
  • Fuel surcharge is the transaction charge levied on Fuel transactions done using Credit Card. As per fuel surcharge waiver feature, 1% Fuel Surcharge is reversed on your Credit Card within the applicable limits.
  • Annual Card fee is charged in subsequent statement after 90 days completion of card set up date, in case retail spends based fee waiver condition is not met. If the Cardholder meets the spends based fee waiver conditions, then the Card Annual fee is waived. Example – If the card is set up on 1st January 2021 and statement date is 15th of every month, then the Card Annual fee for 1st year will be charged in 15th April 2021 statement and for 2nd year onwards, it will be charged in 15th January statement. This is applicable when retail spends based fee waiver condition is not met.